As a valued LEONLITE customer, we want to provide you with information about our shipping procedure. We promise to ship items you order that are in stock within two business days. U.S. Postal Office and FedEx ship most packages. Please take your time to review these contents before placing the order! If you need assistance, send us an email, and make sure "Check the status of your order" is selected in the inquiry drop-down.
We make every effort to ship all orders within two business days.
Second-day shipping if 3 p.m. CDT places the order.Monday shipping if the order is placed on the weekend.
An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Our products are shipped from Eastvale, California, Monday to Friday, except for the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and all US Postal Office holidays.
We print our shipping labels before shipping our items, so you may receive an email with your tracking number up to a day before the item is shipped out. For an estimated delivery date for your order, please log in to your account and check the order page to see your expected delivery window.
Currently, we partner with FedEx and USPS to provide you with the most cost-effective shipping solutions for our orders. Please be informed that your mail may be delivered on weekends. In addition, you can continue tracking the item at www.fedex.com by using the FedEx tracking number provided.
For USPS packages, there is sometimes a delay of 24 to 48 hours after a package is handed off to the Post Office before the tracking system updates with new tracking information. However, this generally will not cause delays in the actual delivery of the package. You can track your item at www.usps.com.
You can cancel your order without being charged if the package is still held in our warehouse. Once the package leaves the warehouse, and in transit, you can reject the package upon delivery if you want to cancel your order.
We will refund your account once the package is returned to our warehouse.
Under these circumstances, the original shipping cost and other charges may apply.
Return & Replacement Policy
If you wish to return an item, please request a Return Merchandise Authorization (RMA) within 30 days of your purchase. For returns unrelated to manufacturing defects or incorrect shipments, you will be responsible for covering the return shipping costs and may be subject to a 10% restocking fee. Please note that we cannot accept returns for modified, damaged products, or items with missing accessories, such as cut strip lights.
All returns and replacements must be accompanied by a return merchandise authorization number (RMA#). To obtain RMA#, please e-mail us at: email@example.com or call us at 1-800-990-7688. Be sure to include your order number on all correspondence. Our representatives will review your request and issue the RMA# per our return policy. Please mark RMA# on the return shipping label or shipping box.
We are not responsible for products returned without RMA# or shipments prior to their arrival at our warehouses. For proof of delivery, we recommend that you return the items via carriers that can provide a shipment tracking number. Keep the tracking information if possible.
Any missing or damaged items must be reported within 3 business days of receiving the item. Failure to do so will result in your request being denied.
Please allow 7 business days to see a refund on your credit card statement.
We do not refund shipping.
COD (collect on delivery) and Freight Collect packages will not be accepted.
We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
Replacements are issued for items that have quit prematurely due to manufacturing defects. Defective items need to be recalled to our warehouse for replacement. For warranty returns passed 30 days from the purchase date, please contact us to receive an RMA number. The shipping cost is at the customer's expense after 30 days from the purchase date. Please call us at 1-800-990-7688 so we can make sure we are providing you with the best possible technical support.
Custom Orders, Large Orders, and Non-Returnable Items
Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
Through-hole LEDs and surface-mount LED chips cannot be returned if the package has been opened.
LED bulbs, fixtures, and other LED products or accessories can be returned if opened.
Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.