leonlite

REFUND & RETURN POLICY

ENSURE A SMOOTH AND SATISFYING SHOPPING EXPERIENCE

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@leonlite.com or send over your customer inquiry through CONTACT US portal. Please note that returns will need to be sent to the following address: 3768 Milliken Ave, Eastvale, CA 91752, USA.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any further question at info@leonlite.com.

ORDER CANCELLATION

You can cancel your order without being charged if the package is still held in our warehouse. Once the package leaves the warehouse, and in transit, you can reject the package upon delivery if you want to cancel your order.

We will refund your account once the package is returned to our warehouse.

Under these circumstances, the original shipping cost and other charges may apply.

RETURN & REPLACEMENT POLICY

We have a 30-day exchange policy.

If you wish to return an item, please request a Return Merchandise Authorization (RMA) within 30 days of your purchase. For returns unrelated to manufacturing defects or incorrect shipments, you will be responsible for covering the return shipping costs and may be subject to a 10% restocking fee. Please note that we cannot accept returns for modified, damaged products, or items with missing accessories, such as cut strip lights.

All returns and replacements must be accompanied by a return merchandise authorization number (RMA#). To obtain RMA#, please e-mail us at: info@torchstar.us or call us at 1-800-990-7688. Be sure to include your order number on all correspondence. Our representatives will review your request and issue the RMA# per our return policy. Please mark RMA# on the return shipping label or shipping box.

We are not responsible for products returned without RMA# or shipments prior to their arrival at our warehouses. For proof of delivery, we recommend that you return the items via carriers that can provide a shipment tracking number. Keep the tracking information if possible.

  • Any missing or damaged items must be reported within 3 business days of receiving the item. Failure to do so will result in your request being denied.
  • Please allow 7 business days to see a refund on your credit card statement.
  • We do not refund shipping.
  • COD (collect on delivery) and Freight Collect packages will not be accepted.
  • We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.

Replacements are issued for items that have quit prematurely due to manufacturing defects. Defective items need to be recalled to our warehouse for replacement. For warranty returns passed 30 days from the purchase date, please contact us to receive an RMA number. The shipping cost is at the customer's expense after 30 days from the purchase date. Please call us at 1-800-990-7688 so we can make sure we are providing you with the best possible technical support.

CUSTOM ORDERS, LARGE ORDERS, AND NON-RETURNABLE ITEMS

  • Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
  • Through-hole LEDs and surface-mount LED chips cannot be returned if the package has been opened.
  • LED bulbs, fixtures, and other LED products or accessories can be returned if opened.
  • Customized items, sales final products (e.g., open box items), or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.

Unfortunately, we cannot accept returns on anything related to gift cards.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

*Disclaimer: This exclusive offer is valid only for customers residing in California and selected Southwest states. The Expedited Shipping Upgrade is applicable to eligible orders, contingent on product availability, and adherence to order cut-off times. While we strive for prompt delivery, please be aware that delivery times may be subject to external factors beyond our control. LeonLite values your satisfaction and aims to make this promotion a seamless experience. This offer commences on November 16, 2023, and LeonLite reserves the right to modify, adjust, or discontinue this promotion at any time without prior notice. Embrace the opportunity for rapid delivery with LeonLite's commitment to excellence!

LEONLITE LANDSCAPE LIGHTS

3768 MILLIKEN AVE,
EASTVALE, CA 91752, USA

Mon – Fri: 9:00 a.m. to 5:00 p.m.
Pacific Time (PT)